Delivery Info

For order(s) delivered to West Malaysia* the delivery charge will be RM5.00 (Five Ringgit Malaysia) only which will be automatically charged to your payment. 
   * For states inclusive of Penang, Kedah, Perlis, Perak, Pahang, Terengganu, Kelantan, Negeri Sembilan, Melaka, Selangor, Johor and Wilayah Persekutuan Kuala Lumpur.

For order(s) delivered to East Malaysia**, the delivery charge will be RM10.00 (Ten Ringgit Malaysia) only which will be automatically charged to your payment.
  ** For states inclusive of Sabah and Sarawak

For orders which amounted to total payment of RM100.00 (One Hundred Ringgit Malaysia), delivery charge will be waived, irregardless of delivery destination. This delivery service promotion valid in Malaysia only.
Once we have confirmed your payment, your order(s) will be sorted and arranged for delivery. Our delivery agent is Kangaroo Worldwide Express Sdn Bhd. Kangaroo Worldwide Express Sn Bhd is our appointed third-party courier system and by no means authorised to transact and accept payment of any nature whatsoever from you.
Your delivered order will need to be validated with signature of acknowledgement. If no one is on hand to receive and acknowledge the order(s), the courier agent will deliver your order(s) to the nearest collection centre, awaiting further action. You may then arrange for a new delivery period or visit the collection centre to collect by hand.

Note: Any communication from this point will be between you and Kangaroo and Innoform Media will not be responsible for problems arisen during this period. Innoform Media shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. However, if you failed to collect your order within fourteen (14) days of delivery date, your goods will be delivered back to us and returned to the inventory. You will, thus have to place new orders and make new payments with us again.

Note: Please provide us seven (7) working days for delivery and we strive to ensure that your order(s) would be delivered on time to your doorstep. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. If you are suppliers/distributors/wholesalers/customers based outside Malaysia and would like to place special/bulk orders, kindly please Contact Us to speak to our sales team

We would, however, advise you to be aware of the following issues when accessing your account and purchasing with us online.

• You should never share your password and credit card details with any 
• You should be aware of any third-party claiming to represent innoform media or any of its affiliates and/or subsidiaries requesting for disclosure of personal information and/or passwords as Innoform Media will NEVER engage third-party to collect your personal information and/or password.
• You should be aware of calls, e-mails and requests that need you to divulge your personal details through unsolicited means.
• You should be aware of calls or e-mails of contest, lucky draw, SMS contest, sweepstakes, or others of similar capacity that need you to disclose personal information and/or password.

We will inform all members and customers via newsletters and its channel of communication on the latest updates, promotions, contests, etc. Should you receive suspicious request/calls/e-mails, please Contact Us  for further action.

- Our technical, shipping, and office departments have support professionals standing by to answer any questions you may have concerning our products. Please feel free to email, or call with any questions you may have.

-Bank in /Wire transfer (T/T) is our preferred payment method.

-For Retailer in KL, Selangor or Klang Valley, we provide Door Step Delivery, we can set up an appointment after you place an order. We will bring the ordered item direct to you BY HAND and you can pay us when you receive your ordered item in good condition. We prefer this method because we can meet you and add more personal touch to a business deal.